How ATDXperience Collects, Uses, and Protects Your Personal Information

Doc No.: ATDX-DPP-001
Version: 1.0
RA 10173 Compliant

At ATDX Incorporated, operating as ATDXperience, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173).

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Privacy Policy

1. Who We Are

ATDX Incorporated (trading as ATDXperience) is a travel and tours company registered in the Philippines. We act as the Personal Information Controller (PIC) of the personal data you provide and are responsible for determining how your information is collected, processed, and protected.

We comply with the Data Privacy Act of 2012 (RA 10173) and all applicable regulations issued by the National Privacy Commission (NPC).

Data Protection Officer

• Name: Rodisvon S. Villahermosa
• Email: privacy@atdxperience.com
• Website: atdxperience.com
• NPC: www.privacy.gov.ph

2. Information We Collect

We collect personal information only when necessary to provide our travel-related services.

Personal Details

• Full name, date of birth, and nationality
• Contact information (email address, phone number, and home address)
• Government-issued identification (passport or valid ID)

Travel & Booking Information

• Tour preferences and travel dates
• Flight, accommodation, and transportation details
• Visa and travel insurance documents

Financial Information

• Payment records
• Billing address
• Transaction receipts

Website & Communication Data

• Information submitted through inquiry forms or emails
• IP address and browser information collected through cookies

Important Note:

We only collect information that is necessary, relevant, and proportionate for the services we provide.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing tour reservations, hotel bookings, transportation, and travel insurance
• Issuing itineraries, invoices, receipts, and booking confirmations
• Providing customer support before, during, and after your trip
• Coordinating with airlines, hotels, tour operators, and insurance providers
• Complying with legal and regulatory requirements
• Sending travel updates and service notifications
• Sending promotional offers and marketing communications (with your consent)

We will never use your personal information for purposes unrelated to those described without your consent unless required by law.

4. Legal Basis for Processing

We process your personal data under the lawful grounds provided by the Data Privacy Act:

• Consent – when you voluntarily provide your information.
• Performance of a Contract – to deliver travel services you have requested.
• Legal Obligation – to comply with government and regulatory requirements.
• Legitimate Interest – for business operations that do not override your privacy rights.

5. Data Retention

Your personal information is retained only for as long as necessary.

Standard Retention Period

• Personal information is generally retained for five (5) years from your last transaction unless a longer retention period is required by law.

Longer retention may apply when required for:

• Tax and accounting regulations
• Immigration requirements
• Legal claims and dispute resolution

After the retention period expires, records are securely deleted or destroyed using approved disposal methods.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Airlines
• Hotels
• Transportation providers
• Tour operators
• Insurance providers
• Authorized payment processors
• Government agencies when legally required
• Technology providers supporting our operations

All third parties processing information on our behalf are required to comply with the Data Privacy Act and confidentiality obligations.

7. Your Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Be Informed
• Right to Access
• Right to Correct
• Right to Object
• Right to Withdraw Consent
• Right to Erasure or Blocking
• Right to Data Portability
• Right to File a Complaint
• Right to Damages

To exercise any of these rights, submit a written request to our Data Protection Officer through privacy@atdxperience.com.

8. How We Protect Your Information

We implement organizational, technical, and physical safeguards to protect your personal information.

Organizational Measures

• Employee privacy training
• Confidentiality agreements
• Role-based access controls

Technical Measures

• SSL/TLS encryption
• Firewalls
• Multi-factor authentication
• Security monitoring and vulnerability assessments

Physical Measures

• Locked filing cabinets
• Controlled office access
• CCTV monitoring in secured areas

Access to personal information is limited only to authorized personnel.

9. Data Breach Response

If a personal data breach occurs, we will:

1. Detect and contain the incident immediately.
2. Assess the nature and extent of the breach.
3. Notify the National Privacy Commission (NPC) and affected individuals within 72 hours, when required by law.
4. Document the incident and implement corrective actions.

If you believe your information has been compromised, contact us immediately at privacy@atdxperience.com.

10. Cookies & Online Tracking

Our website may use cookies to improve your browsing experience.

Types of cookies we may use include:

• Essential Cookies – Required for website functionality.
• Analytics Cookies – Help improve website performance.
• Marketing Cookies – Used only with your consent.

You may disable cookies through your browser settings, although doing so may affect certain website features.

11. Changes to This Privacy Policy

This Privacy Policy is reviewed periodically and may be updated to reflect changes in our practices or applicable laws.

Any significant changes will be posted on this page together with the updated effective date.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Data Protection Officer

• Name: Rodisvon S. Villahermosa
• Email: privacy@atdxperience.com
• Website: atdxperience.com

For unresolved privacy concerns, you may also contact the National Privacy Commission (NPC) through www.privacy.gov.ph.

Important Notice

This Privacy Policy may be updated without prior notice to comply with legal, regulatory, or operational requirements. Users are encouraged to review the current version periodically. By using the services of ATDX Incorporated (ATDXperience), you acknowledge and agree to the terms of this Privacy Policy.

ATDX Incorporated | ATDXperience

In compliance with Republic Act No. 10173 – Data Privacy Act of 2012

Doc No.: ATDX-DPP-001 | Version 1.0 | © ATDX Incorporated. All Rights Reserved.